Privacy policy

Last updated: July 31, 2026

This Privacy Policy describes how JULY E LLC ("Woolly Wishes", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from our store (the "Site") or otherwise communicate with us (collectively, the "Services").

Information We Collect

When you visit or make a purchase from the Site, we collect certain information about you, including:

  • Contact details — your name, shipping and billing address, email address, and phone number.
  • Order information — the products you view and purchase, and payment information. Payment card details are processed securely by our payment providers; we do not store full card numbers.
  • Photos you send us — if you order a piece made from your own photo, we collect the image you upload or email to us. See "Photos for custom orders" below.
  • Account information — if you create an account, your username and password.
  • Device & usage data — your IP address, browser type, device information, and how you interact with the Site, collected through cookies and similar technologies.

Photos for Custom Orders

If you send us a photo so we can crochet a piece from it, we use that image only to make your order. We do not sell it, and we do not publish it or use it in advertising unless you give us permission in writing. We keep it while your order is in progress and for a short period afterwards in case you reorder, then delete it. You can ask us to delete it sooner at any time.

If the photo shows a child, please only send it if you are that child's parent or guardian.

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including crafting, shipping, payment, and returns.
  • Communicate with you about your order, our products, and promotions (you can opt out at any time).
  • Provide customer support.
  • Detect and prevent fraud and secure our Services.
  • Improve and optimize our Site and marketing.
  • Comply with legal obligations.

Cookies

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and support marketing. You can control cookies through your browser settings. Where required by law, we obtain your consent before using non-essential cookies.

Sharing Your Information

We share personal information with service providers who help us operate our business, including:

  • Shopify, which powers our online store.
  • Payment processors to handle transactions securely.
  • Shipping and fulfillment partners to deliver your orders.
  • Analytics and advertising partners (such as Google) to measure and improve our marketing.

We may also disclose information to comply with the law, enforce our terms, or protect our rights.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain uses such as marketing. To exercise these rights, contact us using the details below.

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the GDPR. If you are a California resident, you have rights under the CCPA/CPRA, including the right to opt out of the "sale" or "sharing" of personal information.

Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information directly from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

JULY E LLC Email: k3.ecmsuport@gmail.com Phone: +1 213-584-2318 Address: 304 S Jones Blvd 3587, Las Vegas, NV 89107, United States