Shipping policy
Last updated: July 31, 2026
Thank you for shopping with Woolly Wishes. Everything we sell is crocheted by hand, so the timeline below is a little different from a shop that ships from a warehouse. Please read it before you order.
Made to Order
We do not hold finished stock. Your piece is started after you place your order, in the size and colours you chose.
| Stage | How long |
|---|---|
| Crafting your piece by hand | 1–3 weeks |
| Delivery once it ships | 7–15 business days |
| Total, order to doorstep | roughly 3–6 weeks |
Larger sizes and multi-piece sets sit at the longer end of the crafting window. If your order is running behind, we email you before the window closes — you never have to chase us for an update.
Shipping Rates
| Destination | Shipping cost |
|---|---|
| United States | Free over $49, otherwise $4.99 |
| United Kingdom | Free over $49, otherwise $4.99 |
| Canada | Free over $49, otherwise $4.99 |
Free shipping applies to orders over $49 USD to the US, UK, and Canada. We do not currently ship outside these three countries.
Delivery estimates are estimates, not guarantees. Carrier issues, customs, weather, and peak seasons can add time.
Need It By a Certain Date?
Because each piece is made by hand, we cannot promise a delivery date at checkout. If you are ordering for a birthday, a baby shower, or a holiday, email us before you order and we will tell you honestly whether it can be done. If it cannot, we would rather say so than take the order.
Tracking Your Order
You will receive a tracking number by email as soon as your order ships. Please allow up to 48 hours for tracking to start updating.
Customs, Duties & Taxes
Orders to the UK and Canada may be subject to import duties and taxes charged by the destination country. These are the responsibility of the customer and are not included in the product price or shipping cost.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you spot an error, contact us as soon as possible — we can only change the address before the order ships.
Lost or Delayed Packages
If your order has not arrived within the estimated timeframe, contact us and we will work with the carrier to locate it.
Contact Us
JULY E LLC Email: k3.ecmsuport@gmail.com Phone: +1 213-584-2318 Address: 304 S Jones Blvd 3587, Las Vegas, NV 89107, United States